Privacy Policy

1 Introduction

beetji ("we", "us", "our") operates the online gaming platform accessible at beetji.net. We understand that the personal data you share with us is entrusted to us in confidence, and we take that responsibility seriously. This Privacy Policy sets out, in plain terms, how beetji collects, uses, stores, shares, and protects the personal information of every player who accesses or uses our platform.

This policy applies to all personal data collected through the beetji website, mobile-optimised platform interface, live chat support system, and any other service or communication channel operated by beetji. It applies to all players, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the beetji platform and, where applicable, request account closure through our live chat support team.

2 Personal Data We Collect

beetji collects personal data in the following categories. We collect only what is necessary for the purposes described in Section 4 of this policy.

beetji does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents incidentally contain such information and are submitted for the sole purpose of age and identity verification.

3 How We Collect Your Data

beetji collects personal data through the following channels:

• Direct provision by you: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in any promotion, you directly provide personal data to beetji.
• Automated platform technologies: As you navigate and interact with the beetji platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 7 for full details on cookies.
• Payment processing partners: When you transact via bKash, Nagad, Rocket, or Upay, we receive transaction confirmation data from those providers sufficient to credit or debit your account balance. We do not receive your full mobile banking credentials.
• Identity verification services: Where required for compliance purposes, beetji may use third-party document verification services to confirm the authenticity of identity documents you submit. These services return a verification result and do not retain your document data independently.
• Publicly available sources: In limited cases related to fraud prevention or compliance obligations, beetji may cross-reference data you provide against publicly available information sources.

4 Why We Use Your Personal Data

beetji uses personal data for the following specific purposes. We do not use personal data for any purpose not listed here without first obtaining your consent or updating this policy:

• Account creation and management: To register, maintain, and administer your beetji account, including processing logins, account updates, and closure requests.
• Identity and age verification: To confirm that you are at least 18 years of age and to verify your identity as required for responsible gaming compliance and fraud prevention.
• Payment processing: To process your deposits and withdrawal requests securely via accepted Bangladeshi payment methods, and to maintain an accurate transaction record.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and deliver live chat support services.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bot usage, and other prohibited conduct described in the beetji Terms & Conditions.
• Responsible gaming compliance: To enforce deposit limits, self-exclusion decisions, and cool-off periods you have set, and to identify patterns of play that may indicate problem gambling behaviour.
• Platform performance and improvement: To analyse aggregated usage patterns, diagnose technical issues, test new features, and improve the overall quality of the beetji platform.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and maintain records required for audit and compliance purposes.
• Service communications: To send you transactional communications such as deposit confirmations, withdrawal status updates, account alerts, and material changes to platform policies. These communications are not marketing messages and cannot be opted out of while your account is active.

5 Legal Basis for Processing

beetji processes your personal data on the following legal bases:

• Contractual necessity: Processing required to register your account, execute transactions, and deliver the platform services you have contracted for.
• Legitimate interests: Processing carried out in the legitimate interests of beetji — including fraud prevention, platform security, and usage analytics — where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations and responses to lawful authority requests.
• Consent: Where beetji relies on your consent as the basis for processing (for example, optional communications preferences), you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

beetji does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other accepted payment partners receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and data security standards.
• Identity verification services: Third-party verification providers receive identity document images and basic personal details solely for the purpose of confirming your age and identity. Results are returned to beetji; documents are not stored by these providers beyond the verification process.
• Technology and infrastructure providers: Companies that supply hosting, content delivery, database management, and security services to beetji may process personal data as part of delivering those services. All such providers are bound by data processing agreements that restrict their use of your data.
• Legal and regulatory authorities: beetji will disclose personal data to competent authorities — including law enforcement agencies and financial intelligence units — where required to do so by law, court order, or in response to a lawful regulatory request. beetji will, where legally permitted, notify the affected player of such a disclosure.
• Business transfers: In the event that the beetji platform undergoes a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity as part of the transaction. Affected players would be notified prior to any such transfer and would retain the rights described in Section 9.

7 Cookies & Tracking Technologies

beetji uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience. The following categories of cookies are used:

• Essential cookies: These are strictly necessary for the platform to operate. They maintain your logged-in session, store your language and currency preferences, and enable core functionality such as the cashier and game loader. These cookies cannot be disabled without preventing platform use.
• Analytics cookies: beetji uses first-party analytics tools to collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently and where technical errors occur. This data is used solely to improve platform performance and is not shared with third-party advertising networks.
• Security cookies: Short-lived cookies used to detect and prevent automated bot activity, cross-site request forgery, and session hijacking attempts.

beetji does not deploy third-party advertising cookies, retargeting pixels, social media tracking scripts, or any cookie technology designed to build a profile of your behaviour across external websites.

Most web browsers allow you to control cookie acceptance through browser settings. Blocking essential cookies will prevent you from logging in to your beetji account. Blocking analytics cookies will not affect platform functionality.

8 Data Retention

beetji retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfaction of any legal, regulatory, audit, or reporting obligations. The following general retention periods apply:

• Active account data: Retained for the duration your beetji account remains open and active.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with standard financial record-keeping practices.
• Identity verification documents: Retained for the duration of account activity and for a minimum period following account closure as required for compliance purposes.
• Support communications: Live chat transcripts and support email correspondence are retained for a minimum of two (2) years to support dispute resolution and service quality review.
• Self-exclusion records: Records of self-exclusion decisions are retained for the full duration of the exclusion period and for a reasonable period thereafter to prevent re-registration in circumvention of the exclusion.
• Closed account data: Following account closure, personal data that is not subject to a longer mandatory retention period is deleted or anonymised within a reasonable timeframe.

When data is no longer required and no retention obligation applies, beetji securely destroys or anonymises it such that it can no longer be linked to an individual player.

9 Your Data Rights

As a player on the beetji platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by email at the address listed in Section 14.

• Right of access: You may request a copy of the personal data beetji holds about you. Requests will be responded to within a reasonable timeframe.
• Right to rectification: If any personal data held by beetji about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to beetji's legal retention obligations — for example, transaction records required for financial compliance cannot be deleted on request during the mandatory retention period.
• Right to restrict processing: In certain circumstances, you may request that beetji restrict its processing of your data while a request or complaint is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that beetji provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where beetji's processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your privacy rights outweigh those interests. beetji will consider all objections and respond in writing.

10 Children's Privacy

The beetji platform is strictly intended for adults aged 18 years and above. beetji does not knowingly collect, store, or process personal data belonging to persons under the age of 18.

If beetji becomes aware that an account has been registered by or on behalf of a person under 18 years of age, the account will be immediately suspended, all pending withdrawals will be held pending investigation, and any funds associated with the under-age account will be handled in accordance with responsible gaming best practices.

If you are a parent or guardian and believe that a person under 18 in your care has registered a beetji account, please contact our support team via live chat immediately. We will investigate and take appropriate action without delay.

11 Security Measures

beetji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the beetji platform.
• Encrypted storage of sensitive personal data, including identity documents and financial information, on secured servers.
• Access controls: Personal data is accessible only to beetji staff whose role requires access, and all access events are logged and subject to periodic audit.
• Intrusion detection and monitoring: Automated systems monitor the platform for signs of unauthorised access, data exfiltration attempts, and anomalous activity around player data.
• Regular security assessments: beetji conducts periodic reviews of its data security practices to identify and address vulnerabilities.

While beetji employs rigorous security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights, beetji will notify affected players as promptly as possible and will take immediate remediation steps.

12 Third-Party Links

The beetji platform does not contain links to external third-party websites. In the event that any informational reference to a third party appears on the platform (for example, the names of game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), beetji is not responsible for the privacy practices of those organisations.

If you visit any external website independently, you do so subject to that website's own privacy policy. beetji has no control over and assumes no responsibility for the content, privacy practices, or security measures of any website not operated by beetji.

13 Amendments to This Policy

beetji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, beetji will provide notice to registered players via a prominent notice displayed within the platform, or by email to the address registered on your account, at least 7 days before the changes take effect.

The effective date of the current version of this policy is always displayed at the top of this page. Continued use of the beetji platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

Players are encouraged to review this page periodically. The most current version of the beetji Privacy Policy is always available at beetji.net/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data beetji holds about you, our support team is available 24 hours a day, 7 days a week via live chat directly on the platform. Live chat is the fastest channel for all data-related enquiries.

For formal written data rights requests or privacy complaints, you may contact us at the email address below. This address is displayed as plain text only and is not a clickable link:

beetji aims to respond to all formal written privacy enquiries within 10 business days of receipt. Complex data access or erasure requests may require additional time; beetji will acknowledge receipt promptly and keep you informed of progress.