At beetji, we believe that gaming should always be enjoyable, controlled, and within your means. Our responsible gaming framework gives every player in Bangladesh the tools and knowledge to stay in charge of their experience.
Our Commitment
beetji is built on the belief that online gaming is a leisure activity — a form of entertainment, not a financial strategy or a way to resolve money problems. The vast majority of our players enjoy their experience without difficulty, and we want to keep it that way for everyone.
Our responsible gaming programme is not a set of disclaimers buried in a policy document. It is an active, accessible system of tools embedded directly in every beetji account. From the moment you register, you have immediate access to limits, timeouts, and self-exclusion options that put control firmly in your hands.
We also invest in training our support team to recognise and respond to signs of distress. If you reach out to us because gaming is causing you concern — whether for yourself or someone you know — you will be heard, respected, and guided to the right tools or support channels without judgement.
Are You Gambling Responsibly?
If you answered "no" to any of the green items, or "yes" to any of the red items, we encourage you to review the tools and guidance on this page and contact our support team via live chat.
Player Protection Tools
Every beetji account comes with a full suite of responsible gaming tools accessible directly from your account settings. These tools are free, instant to activate, and respected unconditionally by our platform.
Set a daily, weekly, or monthly cap on how much you can deposit into your beetji account. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before they activate.
Control the maximum amount you can stake on any single bet or game round within a set time period. Wager limits are a practical way to extend your gaming sessions and keep individual bets proportionate to your overall budget, preventing a single large stake from wiping out your balance.
Specify the maximum amount you are comfortable losing over a given period — daily, weekly, or monthly. When your net losses reach the threshold you have set, your account is automatically restricted from placing further wagers until the period resets. This tool is particularly effective for budget-conscious players.
Set a maximum duration for a single gaming session on beetji. When the time limit is reached, you will receive a notification and your session will be ended. This tool helps prevent extended, unplanned play and encourages regular breaks — an important habit for maintaining healthy gaming behaviour.
Take a short break from beetji without permanently closing your account. Cool-off periods can be set for 24 hours, 48 hours, one week, or one month. During a cool-off period your account is suspended from all wagering and deposit activity. You can request a cool-off at any time via our live chat support team.
If you feel that gaming is becoming a serious problem, self-exclusion allows you to close your beetji account for a defined period of six months, one year, two years, five years, or permanently. During self-exclusion, your account cannot be accessed, reactivated, or circumvented. This is the most powerful tool available to you.
Step-by-Step Guide
Self-exclusion on beetji is straightforward and takes effect promptly. Follow the steps below to initiate your self-exclusion. Our support team is on hand 24/7 to guide you through the process without judgement.
Open the live chat on the beetji platform. Inform the support agent that you wish to apply for self-exclusion. You do not need to give a detailed reason — your request will be accepted and processed immediately.
Select the duration of your self-exclusion: 6 months, 1 year, 2 years, 5 years, or permanent. The support agent will confirm your choice and explain what happens to your account and any remaining balance during the exclusion period.
For security purposes, the support team will verify that you are the account holder before applying the exclusion. This typically involves confirming your registered mobile number or email address.
Once confirmed, your account is suspended from all gaming and deposit activity within minutes. You will receive a confirmation of your self-exclusion. Any pending withdrawals of legitimate funds will be processed to your registered payment method.
Self-exclusion from the beetji platform is a strong first step. We encourage you to also consider speaking with a counsellor, trusted family member, or a mental health professional if gaming has been causing significant personal difficulty.
Important: If you attempt to re-register a new account on beetji while a self-exclusion is active, we will close that account immediately upon identification. Do not attempt to circumvent a self-exclusion. If you are struggling, please seek help rather than seeking a workaround.
Recognising the Signs
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting back in control. The following signs may indicate that gambling has moved beyond healthy entertainment:
Continuing to gamble with the intention of winning back money already lost, often leading to larger bets and deeper losses. This is one of the most common and damaging patterns in problem gambling.
Using money intended for rent, food, household bills, or family expenses to fund gambling activity. If gaming is competing with essential financial obligations, this is a serious warning sign.
Borrowing money from friends, family members, or financial institutions specifically to place wagers. No responsible gaming budget should ever rely on borrowed funds.
Using gaming as a primary way to cope with stress, anxiety, loneliness, grief, or other difficult emotions. Gambling should not be relied on as an emotional coping mechanism.
Hiding gaming activity from family members or close friends, lying about the amount of time or money spent on gambling, or becoming defensive when the topic is raised.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of time or money spent on gaming. When gambling displaces important life priorities, professional support should be considered.
Common Questions
Need Help?
If gaming is causing you distress, financial difficulty, or problems in your personal life, reaching out is the right move. The beetji support team is trained to handle these conversations with complete confidentiality and without judgement.
Our support team is available 24 hours a day, 7 days a week via live chat directly on the beetji platform. For responsible gaming concerns, our agents are trained to listen and assist. This is the fastest and most confidential channel available.
For non-urgent responsible gaming requests — such as requesting a copy of your gaming history, querying a limit, or submitting a formal self-exclusion in writing — contact us at the address shown in plain text below. Response times may vary.
Email (plain text):
[email protected]
For more serious situations, we strongly encourage seeking help from a qualified mental health professional or counsellor in Bangladesh. Speaking openly with a trusted family member, a doctor, or a spiritual advisor can also be an important first step toward recovery.
A note to all beetji players: Accessing our responsible gaming tools or contacting our support team about a gaming concern will never result in your account being penalised, your withdrawal being delayed, or your identity being shared without consent. These conversations are confidential. We are here to support you, not to judge you. If you need a break, take one — your account will be here when you are ready to return, and if you decide not to return, that is completely fine too.
Gaming should be entertaining and within your control. If you are feeling good about your gaming habits, explore what beetji has to offer — from cricket betting and live casino to slots and sports wagering. If you ever need a break, our tools are ready for you.
18+ only. Gambling involves risk. Please play responsibly and only wager what you can afford to lose.